Holy Wagyu Refund & Return Policy
Effective Date: 8/27/24
At Holy Wagyu, we are committed to delivering the finest quality Kosher Wagyu beef right to your doorstep. We stand by the quality of our products and want you to be fully satisfied with your purchase. This policy outlines how we handle any issues that may arise with your order, so you know what to expect and how we will work to make things right.
1. Issues with Your Shipment
If there is any problem with your shipment, such as damage or incorrect items, please contact us immediately at info@holywagyumeats.com. We’re here to help and will work swiftly to resolve the issue.
2. Returns and Refunds
Due to the perishable nature of our products, we do not accept returns. However, we are fully committed to ensuring that you receive your order in good condition.
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Non-Returnable Products: Once our products have left our facility, they cannot be returned due to health and safety regulations. This policy helps us maintain the highest standards of food safety.
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Shipping Issues: If your order arrives damaged, thawed (and warm to the touch), or incorrect, please accept the delivery, take photos of the package and its contents, and contact us immediately at info@holywagyumeats.com.
3. Resolution Process
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Replacement or Store Credit: If the issue is confirmed, we will either replace the affected items or issue store credit, depending on inventory availability. Our goal is to make things right and ensure you’re satisfied with your purchase.
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Cold Products: If your order arrives thawed but still cold to the touch, the product is safe to refreeze, and no refund or replacement is necessary. We pack our products with sufficient insulation to maintain quality during transit, even if thawing occurs.
4. Delivery Responsibility
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Prompt Inspection: We encourage you to open your package immediately upon delivery. We are not responsible for theft, damage, or thawing that occurs after the delivery has been made.
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Correct Shipping Information: Please double-check your shipping details when placing an order. We are not responsible for delays or delivery issues due to incorrect or incomplete addresses provided by the customer. Providing a phone number can help ensure smooth delivery.
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Carrier Delays: While all our shipments are insured, delays caused by the carrier are beyond our control. However, if such delays result in damage to your order, please contact us, and we will work with you to resolve the situation.
5. Refunds
Refunds are only issued under specific circumstances:
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Approval: After reviewing the issue and confirming that the product was damaged or incorrect upon delivery, we will process a refund to your original payment method.
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Processing Time: Refunds typically take [insert number] days to appear, depending on your card issuer’s policies.
6. Contact Us
We’re here to help. If you have any questions or need assistance with your order, please contact us at info@holywagyumeats.com. Your satisfaction is our priority, and we’re committed to resolving any issues promptly and fairly.