Holy Wagyu Privacy Policy and Terms of Service
Effective Date: 8/27/24
Holy Wagyu (“we,” “us,” “our”) is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy and Terms of Service (“Policy”) outlines how we collect, use, disclose, and protect your information when you visit our website at https://holywagyumeats.com and participate in our services, including any mobile messaging programs.
1. Information We Collect
We collect information about you when you use our services, interact with our website, and communicate with us. The types of information we may collect include:
- Personal Data: This includes your name, email address, shipping and billing address, phone number, and any other information you voluntarily provide when creating an account, placing an order, or contacting us.
- Financial Data: Payment information, including your credit or debit card details, is collected when you make a purchase on our website.
- Technical Data: Information such as your IP address, browser type, operating system, access times, and browsing behavior on our website. This may also include information collected through cookies and other tracking technologies.
- Mobile Data: If you subscribe to our SMS/MMS marketing program, we may collect your mobile phone number and information regarding your interactions with our messages.
- Derivative Data: Data generated through your actions on our site, including your preferences, interests, and purchase history.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery.
- Provide customer support and respond to your inquiries.
- Send you updates, promotions, and marketing communications, including SMS/MMS messages if you have opted in.
- Improve our website and services through analytics and user feedback.
- Comply with legal obligations and protect our rights and interests.
3. Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
- Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. This includes AutopilotHQ, Inc. for our SMS/MMS marketing program and Microsoft for website analytics and advertising.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. SMS/MMS Mobile Message Marketing Program Terms and Conditions
Holy Wagyu offers a mobile messaging program (the “Program”) through AutopilotHQ, Inc., which you agree to participate in subject to these Mobile Messaging Terms and Conditions and this Privacy Policy:
- User Opt-In: By opting into the Program, you consent to receive marketing messages via SMS/MMS at the mobile number you provided. Consent is not required to make any purchase.
- User Opt-Out: To stop receiving messages, you can reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive. You may receive a final confirmation message.
- Duty to Notify: If you change or deactivate your mobile number, you must notify us to prevent messages from being sent to the wrong person.
- Program Description: Messages may include information about our products, services, promotions, and events.
- Cost and Frequency: Message and data rates may apply. The Program involves recurring messages, and additional messages may be sent based on your interactions with us.
- Support: For help, text HELP to the number you received messages from or email us at info@holywagyumeats.com.
5. Data Security
We use commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Microsoft Clarity and Microsoft Advertising
We partner with Microsoft Clarity and Microsoft Advertising to capture and analyze how you interact with our website through behavioral metrics, heatmaps, and session replays. This data helps us improve our products, services, and marketing efforts. Website usage data is collected using first and third-party cookies and other tracking technologies. For more details on how Microsoft handles your data, please refer to the Microsoft Privacy Statement.
7. Your Rights and Choices
- Access and Correction: You have the right to request access to the personal information we hold about you and to request that any inaccurate information be corrected.
- Data Deletion: You may request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the instructions in those communications.
- Cookies: You can manage your cookie preferences through your browser settings.
8. External Links
Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
9. Children’s Privacy
Our services are not directed to children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
10. Dispute Resolution
In the event of any dispute arising from or relating to this Policy, you agree to resolve the matter through binding arbitration as set forth in the “Dispute Resolution” section of our SMS/MMS terms. The arbitration will take place in Dallas, Texas, before a single arbitrator under the rules of the American Arbitration Association. The arbitrator’s decision will be final and binding, and you waive any right to a jury trial.
11. Governing Law
This Policy is governed by the laws of the State of Texas, without regard to its conflict of law principles. Any legal actions or proceedings arising from or related to this Policy will be brought exclusively in the federal or state courts located in Dallas, Texas.
12. Changes to This Policy
We may update this Privacy Policy and Terms of Service from time to time. Any changes will be effective immediately upon posting the updated Policy on our website. Your continued use of our services constitutes your acceptance of the revised Policy.
13. Contact Us
If you have any questions about this Policy or our practices, please contact us at info@holywagyumeats.com.