Refund policy

At Holy Wagyu we stand behind every cut we ship. Because our beef is perishable, here is exactly how we handle a problem with an order.

Problems with your order

If your order arrives damaged, thawed and warm to the touch, or with the wrong items, please accept the delivery, take photos of the box and everything in it, and contact us within 48 hours of delivery. Email info@holywagyumeats.com or call (469) 340-5353.

Returns

We can't accept returns. For food safety, once beef leaves our facility it can't be resold.

How we make it right

Once we confirm the problem, we will replace the affected items or give you store credit, depending on what we have in stock. If a replacement isn't possible, we refund the affected items to your original payment method.

Thawed but still cold

Beef that arrives thawed but still cold to the touch is safe to refreeze. That isn't a problem with the order, so it doesn't qualify for a refund or replacement. Our insulated packaging is built to keep your order cold in transit even if it thaws a little.

Delivery

Please open your box as soon as it arrives. We aren't responsible for theft, damage or thawing after the carrier marks it delivered. Please double check your shipping address at checkout; we can't be responsible for delays or losses caused by an incorrect or incomplete address. A phone number helps the carrier reach you. Carrier delays are outside our control, but if a delay damages your order, contact us and we'll work it out with you.

Refund timing

Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your card issuer.

Gift cards

Gift cards can't be refunded or exchanged for cash.

Questions

Email info@holywagyumeats.com or call (469) 340-5353.