If something is wrong with your shipment
Contact Holy Wagyu immediately if your order arrives damaged, incorrect, thawed and warm to the touch, or otherwise compromised. Keep photos of the package and contents so the team can review the issue.
Returns & Replacements
Perishable-product order support
Holy Wagyu stands behind the quality of the beef we ship. Because the products are perishable, returns are not accepted, but delivery issues should be reported promptly so the team can help.
Returns are not accepted
Once perishable beef leaves the facility, it cannot be returned for food-safety reasons. Confirm your shipping address, phone number, delivery timing, and order details before checkout.
Resolution options
If a shipping or fulfillment issue is confirmed, Holy Wagyu may review replacement, store credit, or refund options depending on the situation and available inventory.
Delivery responsibility
Open your package promptly after delivery. Holy Wagyu cannot control theft, improper storage, refused delivery, carrier delays, weather delays, or address errors after shipment.